Privacy Policy

This Privacy Policy describes how Fortem ("we", "us", or "our") collects, uses, and discloses your personal information when you visit fortem.store, make a purchase, contact us, or otherwise use our services.

For the purposes of this Privacy Policy, "you" and "your" means you as a customer, website visitor, or other individual whose personal information we collect.

Please read this Privacy Policy carefully. By using or accessing our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our website or services.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

When we make changes, we will post the updated Privacy Policy on this page and update the "Last updated" date where applicable.

How We Collect And Use Personal Information

To provide our services, we collect personal information from a variety of sources. The information we collect depends on how you interact with Fortem.

We may use personal information to communicate with you, process orders, provide customer support, arrange shipping, manage returns and refunds, improve our store, comply with legal obligations, enforce our terms, and protect our rights and customers.

Personal Information We Collect Directly From You

Information you submit to us may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment confirmation details
• Account details, if you create an account
• Customer support messages
• Reviews, photos, or other content you choose to submit

Some features of the website may require you to provide certain information. If you choose not to provide it, you may not be able to use those features or complete a purchase.

Information We Collect Through Cookies

We automatically collect certain information about how you use our website. This may include device information, browser information, IP address, pages viewed, products viewed, cart activity, checkout activity, and other usage data.

We may collect this information using cookies, pixels, and similar technologies.

Information We Receive From Third Parties

We may receive information from third parties who help us operate the store and provide services, including:

• Shopify, which hosts our online store
• Payment processors
• Shipping and fulfilment partners
• Analytics providers
• Advertising and marketing partners
• Customer support tools
• Review platforms

Payment processors may collect payment information to process your payment. Fortem does not store your full credit card number.

How We Use Your Personal Information

We use personal information for the following purposes:

• To process payments and fulfil orders
• To ship your Fortem product
• To send order confirmations and delivery updates
• To manage returns, refunds, and exchanges
• To provide customer support
• To detect, prevent, and investigate fraud or security issues
• To improve our website, products, and customer experience
• To display reviews or user-generated content where permitted
• To send marketing communications where you have opted in
• To measure advertising and website performance
• To comply with legal obligations

Cookies

Like many websites, Fortem uses cookies to power and improve the website.

Cookies may help remember your cart, keep the website functioning, understand how visitors use the site, improve performance, and support marketing or advertising.

You can set your browser to remove or reject cookies. Please note that blocking cookies may affect how the website works and may prevent some features from functioning properly.

For information about cookies used by Shopify, you can review Shopify's cookie information at https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

• Vendors and service providers who help us operate the store
• Payment processors
• Shipping and fulfilment partners
• Customer support providers
• Analytics and advertising partners
• Shopify and other e-commerce service providers
• Professional advisers where necessary
• Authorities or legal parties where required by law

We may also disclose information if necessary to protect our rights, prevent fraud, enforce our policies, or complete a business transaction such as a merger, sale, or reorganisation.

Marketing And Advertising

If you sign up for marketing, we may send you emails about Fortem products, offers, or updates.

You can unsubscribe at any time using the link in our emails or by contacting us at contact@fortem.store.

We may use advertising tools to measure performance and show relevant ads. Depending on where you live, you may have the right to opt out of certain targeted advertising or data sharing.

User-Generated Content

If you submit a product review, photo, comment, or other public content, that content may be visible to other visitors.

Please do not include personal information in public reviews or comments that you do not want others to see.

Third-Party Websites And Links

Our website may include links to third-party websites or platforms. We are not responsible for the privacy, security, accuracy, or content of third-party websites.

If you visit a third-party website, please review its own privacy policy and terms.

Children's Data

Our website and services are not intended for children under the age of majority in their location.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us at contact@fortem.store and we will take appropriate steps.

Security And Retention

We use reasonable measures to protect personal information. However, no security method is perfect, and we cannot guarantee absolute security.

Please do not send sensitive payment information by email, direct message, or social media.

We keep personal information for as long as necessary to provide our services, fulfil orders, provide support, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Your Rights And Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access or know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Request a copy of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing, targeted advertising, or data sharing

These rights are not absolute and may apply only in certain circumstances.

To exercise your rights, contact us at contact@fortem.store.

Complaints

If you have a complaint about how we process your personal information, contact us at contact@fortem.store.

Depending on where you live, you may also have the right to contact your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside the country where you live, including countries where Shopify, payment providers, shipping partners, or other service providers operate.

Where required, we rely on recognised transfer mechanisms and safeguards for international transfers.

Contact

For questions about this Privacy Policy or to exercise your privacy rights, contact us at contact@fortem.store.