Shipping Policy

Thank You For Choosing Fortem

Thank you for shopping with Fortem. We want your order experience to feel clear, reliable, and easy from checkout to delivery.

Please review our Shipping Policy below before placing your order.

1. Processing Time

Orders are usually processed within 2-3 business days after payment has been received and confirmed.

Business days do not include weekends or public holidays. During busy periods, product launches, sales, or seasonal peaks, processing may take slightly longer.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where tracking is available.

2. Shipping Rates

Shipping rates are calculated at checkout based on your delivery address, order size, order weight, and available shipping method.

Any shipping charges will be shown before you complete your purchase.

3. Shipping Methods And Delivery Estimates

Available shipping methods may vary depending on your location.

Estimated delivery times are typically:

Domestic orders: 5-10 business days
International orders: 8-12 business days

These timeframes are estimates only. Actual delivery times may vary depending on the courier, destination, customs processing, weather, busy periods, or circumstances outside our control.

4. Domestic And International Shipping

Fortem may offer shipping to selected domestic and international destinations.

International customers are responsible for any customs duties, import taxes, brokerage fees, or local charges required by their country unless stated otherwise at checkout.

Customs checks may cause delays that are outside Fortem's control.

5. Shipment Tracking

When tracking is available, we will send a tracking number by email after your order has been dispatched.

Tracking information can take time to update after the courier receives the package. If your tracking link does not update immediately, please check again later.

6. Incorrect Or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your address before submitting your order. Once an order has been shipped, we may be unable to change the delivery address.

If a package cannot be delivered because the address was incorrect or incomplete, Fortem is not responsible for any resulting loss, delay, return fee, or reshipping cost.

We are not liable for packages marked as delivered to the address provided at checkout.

7. Undeliverable Packages

If a package is returned to us because it was refused, unclaimed, or undeliverable, we will contact you about the next steps.

You may be offered a reshipment or refund for the product cost, excluding shipping fees, depending on the situation. Additional shipping charges may apply for reshipment.

8. Delivery Delays

We work to get every Fortem order delivered as quickly as possible, but delays can happen.

Delays may be caused by customs, courier disruption, weather, public holidays, incorrect addresses, high order volume, or other events outside our control.

If there is a significant delay with your order, contact us and we will do our best to help.

9. Damaged Packages

Please inspect your order when it arrives.

If your Fortem SkillZone or any other Fortem product arrives damaged, contact us as soon as possible at contact@fortem.store with your order number and clear photos of the item, packaging, and shipping label.

10. Contact Information

For any questions about shipping, tracking, or delivery, contact our support team at contact@fortem.store.

We value your trust in Fortem and may update this Shipping Policy from time to time. Any changes will be posted on this page.