Returns

30-Day Returns

You may return your Fortem product for up to 30 days from the date of delivery.

To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging. Please keep your order confirmation, receipt, or proof of purchase.

Refunds are issued to the original payment method after we receive and inspect the returned item.

Sale Items

Sale items are still eligible for return within 30 days of delivery, provided they are unused, in their original condition, and returned in the original packaging.

We do not offer free return shipping on discounted or sale products unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, Or Incorrect Items

Please inspect your Fortem order when it arrives.

If your item is damaged, defective, or not what you ordered, contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label.

Once reviewed, we will help arrange a replacement, refund, or another suitable solution.

Exchanges

Exchanges are accepted if requested within 30 days of delivery.

Once we receive and approve your return, we can issue store credit or arrange a replacement item where available.

If you need your replacement quickly, the fastest option is to place a new order and return the original item for a refund.

Refund Timing

After your return is received and approved, your refund will be issued to the original payment method.

Refunds may take 3-7 business days to appear in your account, depending on your bank, card provider, PayPal, or payment service.

Easy Return And Exchange Process

1. Contact us at support@fortem.store to request a return or exchange.
2. Include your order number and the reason for the return.
3. We will send you return instructions and a return label if applicable.
4. Send the item back in its original packaging.
5. Once received and approved, we will issue your refund, store credit, or replacement.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs are non-refundable unless required by law or unless the issue was caused by an error with your order.

Non-Returnable Items

Some items may not be eligible for return, including:

- Gift cards
- Items marked as final sale
- Items that have been used, damaged after delivery, or returned incomplete

Consumer Rights

This policy does not limit any consumer rights that apply by law.

If you are a consumer in the EU, you may have a statutory right to cancel certain online purchases within 14 days of receiving your order.

Need Help?

Our support team is here to help with returns, exchanges, damaged items, and order questions.